Kenrick Gwd

To activate my gift card

I have a receipt for the gift card My gift card wont activate. Please help me can I take this card to another T Im Horton?
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Loss:
$50

Preferred solution: Full refund

ROBERT F Ujd

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Verified Reviewer
| map-marker Deseronto, Ontario

Waited at take out window no one new what I ordered but they were chatting and getting other orders ready

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Person at window had no idea what I ordered . I guess they were too busy too poor a cup of coffee. They got orders for the three cars behind me ready . Didnt know how much I was to pay.The service if I was to rate was 1-10 . Will not go back to this location .
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User's recommendation: Stay far away from Birchmount and Danforth

Avonelle Rbh

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Verified Reviewer
| map-marker Wasaga Beach, Ontario

I went to Tim Hortons and ordered a LG coffee and medium tea and tapped my bank card for the $4.16. Looked after and noticed there was a second charge of almost $25 and it was from a store 4hrs away

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Now have to try to get a hold of head office which is near impossible. And see what happened before I get my money back. Was told they have been having problems with the card reader and they can't do anything at the store..didn't even look to see who was working when the scam happened. Check your bank asap
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Anonymous
map-marker New York, New York

Manager very rude

The manager from your store in Evans Mills NY was very rude I will never go there again. I am a Manager as well and the Hospitality she gave was unacceptable. However, the Manager from your Coffeen St store here in Watertown NY was quite pleasant and helpful.
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User's recommendation: Don't go to Evans Mills NY

Nancy C Hiq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Gift card case #1155****

Tim Hortons - Gift card case #1155****
Tim Hortons - Gift card case #1155**** - Image 2
Tim Hortons - Gift card case #1155**** - Image 3
Tim Hortons - Gift card case #1155**** - Image 4
My brother never received his digital gift card. Order # CND6JNXUHV. I ordered this digital gift card as a birthday gift. It was supposed to be delivered to jcostrino10@***.com on December 11, 2023 around 7:30 / 8 AM.
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Loss:
$50
Pros:
  • Great coffee
Cons:
  • Can not get a digital gift card delivered

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kingston, Ontario

Scan and pay

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On January 11, 2024. I was told my payment didnt work in my scan and pay, so I paid cash. The payment did go through on my credit card ending in 6681. I have decided to stop using scan and pay as a result of this error/dishonesty. If there is anything you can do I would appreciate it. It is only $2.20, but if you do this thousands of times you are stealing a lot of money.
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User's recommendation: Don’t use scan and pay.

Cindy M Jea
map-marker Garrett, Wyoming

Terrible service

I have already talked to the local manager and the headquarters on this terrible service rude and Codees were cold
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Loss:
$6

Preferred solution: Full refund

User's recommendation: Don’t expect warm fresh items or for them to have steady hours

Angel B Ict

Username and password to access w2.

I need my username and password to get into my account to access my w2. I forgot my username and password.
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Preferred solution: My username and password for signifying in to employee portal.

Diksha D Blk

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Verified Reviewer
| map-marker Toronto, Ontario

Taste is good and quality is also nice

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I was buying an e gift of $25 for my sister birthday. I clicked on payment method and it was processing but it said payment failed. I did it four times from my credit card and two times from my debit card but it showed up on my screen as payment declined. When i checked my credit account it was already processed four times in credit account and two times in debit account. This is very annoying like why is it showing up payment declined it payment is processed from the account. Please fix it and I need the refund of 5 give card that are bought accidentally.
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Brian L Tvd

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Verified Reviewer

We would like to change a name for the tickets

I won the stanley cup final game tickets but my wife filled out the online portion not knowing that she was supposed to put my name
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Preferred solution: The name on the tickets changed from Kayla lhomme to Brian lhomme

Lida N Isa

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Verified Reviewer
| map-marker Richmond, British Columbia

Hiring

Because I really keen on working and I'm so hardworking but I don't know why they are lots of hiring advertising and nothing happened.
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Samiksha S Ocp

I hated the customer service i also work in Tim Hortons my $2 refund doesn’t matter but customer service do she ruined my whole day

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I ordered got a little late she refused to remake my coffee or give me refund and was super rude while explaining
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Loss:
$2

Preferred solution: Full refund

Brendan C Jfj

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Verified Reviewer

You suck

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Your website sucks you cant even see your menu without giving your email and telling it where you live and I just wanted something to eat not sing up for what ever crap you have online Second you have a stupid tv for your menu in store that keeps changing so you end up sitting there waiting for to rotate back so you can finish reading what you want What a joke
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Pros:
  • You have a drive through
Cons:
  • Your food sucks

Preferred solution: Fix your ***

User's recommendation: Do go to there

Suzan P Jdt

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Verified Reviewer

The bottom of the Tim's cup blew out

I went to Tim Hortons on market Street by the casino in Branford Ontario I got a medium French vanilla and the bottom of the cup blew out
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Preferred solution: Clean my truck

Dawn L Nrk
map-marker Canmore, Alberta

Outlet refused to fill order as requested

Just visited the Tim Hortons in Canmore on Bow Valley Trail and tried to order through the human at the counter an XL Earl grey, black with the cream on the side and the honey on the side. They said they werent allowed to put the honey even in a takeaway cup and that they had to put it in the cup.

If you put honey or cream in with tea bags that are trying to steep, it wont!

I have also asked for this order many times over at other locations and I get my order as I requested or the staff accommodated me by putting the honey in a to go container, This is first time I was out rightly refused. Not impressed with the service at this location.

Is this a policy at all Tims or just a specific Tims??

A response would be nice!

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Pros:
  • Usually good tea if they follow instructions

Preferred solution: I would like an answer regarding what is the proper policy

User's recommendation: Dont bother with Tim’s

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