Tim Hortons
Reviews and Complaints

My mom and I went inside and bought food from 8910 Westheimer Rd. Houston, TX.

My mom and I needed to use the restroom. When I went in the ladies room there was no toilet paper or anything. I asked the employee politely and she ignored me. I asked the manager and they both looked at me and said they didnt have the keys to get the toilet paper.

I then asked if they could just give me the toilet paper but they refused to help me.

I asked the manager if she can give me her name and number and she refused to give me her information. I finally ended up using the mens restroom and the whole time the 2 Hispanic ladies where being rude and wouldnt come near to me.

I recently filled out one of your surveys that came in my email. It's not the first one, but it will be the last one.

After complaining in the store many, many times about a couple of issues, I filled out the survey. I was hoping for a better outcome because approaching it in store was to no avail. Once the survey was read, we were approached by a very unprofessional employee, and she questioned us about the survey. I feel that if she was truly concerned about the issues, she should have addressed them at store level once she was told about it.

She chose not to, and once it went to a higher level, that's when she wanted to speak to us. I didn’t appreciate that at all.

Greeting,

Hello. My name is Mukhtar and I am a Tim Hortons regular customer. In fact, my family is very fond of Tim products. On a minimum, we do purchase once a day from Timmy's.

My concern is about the ingredients as I am restricted to strictly no non-veg products where any of the products that I consume has to be free from any source of animal ingredients or enzymes of animal source in whatsoever means.

I humbly request you to provide me with a list of the products that are 100% free from animal sources or animal derivatives or enzymes of animals. Egg is an exception.

Following are the ones which we consume on a regular basis:

1. Coffee & cold coffee (dark roast and regular with cream)

2. Ice caps mostly caramel toffee with whipped cream.

3. Quenchers (peach and watermelon)

4. Muffins; almost we tried all flavors.

5. Tim bits; almost all

6. Croissants (plain, butter, and chocolate)

7. Donuts; almost all

I would humbly request you to clarify the above products' ingredients list and update me with other products that we can go for.

Apologies for the inconvenience. Looking forward.

Regards

Stopped on November 4th, 2024, around 7:30 pm. There was one other customer in the place who had already been served.

I stood there for 4 minutes before someone even said hello, and that was the guy working the take-out window. He had to get someone from the back to help me. I just wanted a dozen timbits and a large black coffee. I was handed a box of timbits and told, 'Here are your 10 timbits,' then passed my hot coffee with no cardboard hot sleeve.

I got that myself after figuring out where they were, including napkins for the timbits. I left because I was on my way back to Canada. I would have stopped at the Ellicottville location, but it was closed when I went by, and they have good service and coffee. However, the service at the Springville NY Tim Horton's location was bad, the coffee tasted like warm water, and the chocolate-glazed timbits tasted more like dough than donuts; it was all terrible.

I contacted Tim Hortons on November 5th, 2024. It's now November 16th, and I have been promised three times that someone will call me.

I haven't heard a single thing from anyone in Customer Service. If you fill out their questionnaire online on how they did, they give you a $0.01 credit for your time, so don't bother.

I am writing to raise a serious concern about the quality of your coffee cup lids. I have been noticed that the plastic around the drinking outlet often rips off when opening it, and small pieces of plastic comes out when I try to clean it with my fingers, which if ignored can end up in the drink.

I have been noticing this since few weeks now and every outlet I go to, it is the same. It takes 4-5 times to clean the plastic with finger completely.

This raises a significant health concern, as ingesting microplastics can be harmful to the body.

I urge you to review the design and material of these lids to ensure they are safe for customers and do not pose a risk of plastic contamination.

I hope this issue will be addressed promptly, as it impacts both the customer experience and health safety. I will be further emailing the Contact the Canadian Food Inspection Agency (CFIA) about the same.

Thanks!