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Contact Tim Hortons Customer Service

How to Reach a Person at Tim Hortons

Verified Contact Information

Toll-Free Number:

  • 1-888-601-1616
Call Now
Send Message

Headquarters:

  • +1 905 845 6511
    Canada

Investors/ Franchising:

  • 1-800-564-6253
    Toll-free in Canada and the United States
  • +1 514 982 7555
    Computershare Trust Company of Canada

Investors/ Franchising:

investor@rbi.com

Legal:

copyrightdmca@whopper.com
Copyright Infringement Inquiries
privacy@rbi.com
Privacy Inquiries

Media:

mediainquiries@whopper.com

Tim Hortons Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Tim Hortons Phone Number
+1 905 845 6511
Average Hold Time
00:04:14
Average Calls duration
3 minutes
Most Popular Tim Hortons Email Address
privacy@rbi.com
Tim Hortons Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact Tim Hortons?

Tim Hortons customer service phone number is 888 601 1616. The telephone number allows you to reach the support team and ask for the assistance or help. The company renders services connected to the food. Both business representatives and individuals can turn to the support number to talk with the customer care department member. The reason for the call can be different, including the payment options, claims, difficulties with payments or complaints.

Tim Hortons email is privacy@rbi.com. The mailing box serves to help clients with questions connected to the privacy inquiries. The website allows you to create the account on the platform to check the order status and place the new one online. To get to know the privacy details or to report about suspicious actions, send the details letter to the email of the privacy team.
To protect the copyright objects, use the mailing box copyrightdmca@whopper.com. This Tim Hortons contact method works in the following way. Clients create and send the letter to the company representatives. The last take it into consideration and provide the answers within 2-3- days.

Tim Hortons address of the corporate office is 130 King St. W., Suite 300 Oakville, Ontario L6K Y1 Canada. The address of the Tim Hortons headquarters serves as mailing. To get information about the other stores, open the site and click the Store Locator icon at the bottom of the screen. Insert your address to the searching field and press the Search tab to start the process.

Tim Hortons hours are Monday through Friday from 7 a.m. to 6 p.m. EST. The online options to reach the Tim Hortons customer service are accessible on the platform 24/7. Open the Contact Us section at the bottom of the page and review the questions you are interested in.

PissedConsumer Club

Contact Information

Tim Hortons Website:

Tim Hortons Help Center:

Corporate Office Address:

Tim Hortons Canadian IP Holdings Corp.
P.O. Box 339 130 King St. W., Suite 300
Oakville, Ontario L6K 2Y1
Canada

Other Info (opening hours):

Hours:

Daily: 8am - Midnight (EST)

More contact details

How Customers Rate Tim Hortons Support?

3.4 / 5
Needs improvement

Based on 3.9K calls to Tim Hortons customer support through PissedConsumer.com and 21 survey responses.

Total Calls
3.9K
Avg Call Duration
03:13
Issues Resolved
10%

Why Customers Call Tim Hortons?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Product/ Service 19%
  • Staff 12%
  • Cards 9%
  • Request for Information 7%
  • Account 6%
  • Shipping and Delivery 5%
  • Payments and Charges 4%
  • Employment 3%
  • Website/ Application 2%
  • Refund 2%
  • Return/ Replace 1%
  • Activation/ Cancellation <1%

Customer Inquiries & Issues

28%
  • "No points"
  • "Sitting in the garage"
  • "T shirt order"

Product/ Service

19%
  • "Complaint"
  • "Complaint about service"
  • "Complaint of poor service and management"

Staff

12%
  • "Abysmal service and poor quality food and server ly to me"
  • "Poor customer service"
  • "The employees are rude"

Cards

9%
  • "My tims mobile tims card and points have been all zeroed out yesterday"
  • "[PERSON_NAME] took all my points and money and now I can't get into my [PERSON_NAME]'s card. I had $40 +2000 more points. I've been trying all day to get through to somebody but all I do is get the runaround."
  • "Card deactivated?"

Request for Information

7%
  • "Confirmation of halal ingredients"
  • "Want to know my last visit location"
  • "The reason I'm touching out is because I went to one of your stores and I got a bagel with cream cheese and there was a piece of plastic in the cream cheese a bagel I could've choked. My concern was if a child would've got one of my grandkids g"

Account

6%
  • "My reward points is not coming up on the app"
  • "Can't use tim rewards points in store"
  • "I want my reward points I'm missing"

Shipping and Delivery

5%
  • "I didn't receive my points"
  • "ordered wrong location for pickup"
  • "odrer wrong location"

Payments and Charges

4%
  • "Can't add new payment to my account won't accept"
  • "Won't accept credit card cannot put my postal code"
  • "I was charged twice for a mobile order that was somehow ordered twice"

Employment

3%
  • "Not getting job letter from our employer side"
  • "Employment problem"
  • "Regarding job"

Website/ Application

2%
  • "On my phone app I have no bar code to scan to pay. Therefore unable to use phone app to access funds on my card."
  • "App not working for offers"
  • "Online or app order not working"

Refund

2%
  • "Store would not refund APP items purchased but did not have"
  • "I want my order or my money back"
  • "Refund needed"

Return/ Replace

1%
  • "not honoring deals because it is the wrong time of the day. you should write in the offer between what time it can be ordered. this is the third time I could not get a deal because I was either too early or too late. this *** me off."
  • "Need to change my email address"
  • "I'm trying to change my email as I can't access it anymore."

Activation/ Cancellation

<1%
  • "I like to cancel my order."
  • "Illegal app term and conditions. Impossible to cancel an order. Incorrect address on app."
  • "To activate my gift card"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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