Tim Hortons Reviews

On Wednesday, March 18, 4 of us, two elderly couples, went to the Ballantrae *** at ***). We chose to go there for the 'Roll Up the Win' opportunity.

After buying 4 beverages, we noticed that we did not get the right cups. I spoke to the cashier, who said we were too late and that the promotion was over. When I asked to speak to the manager, the manager (***) told me they had run out of cups. There was still all kinds of advertising inside and outside the coffee shop that the Roll Up the Rim was still happening, and indeed, at other *** the following day, I got a Roll Up the Rim to lose.

Why did this happen?

Really, the four of us chose to go there in spite of a really nice coffee shop just a few moments away on ***. Could you please explain why this happened?

Been a customer from the beginning.
Service issues not listening and paying attention to details Putting wrong marked lids on the wrong cups
Heating muffins when it was not asked for.
Not putting butter on muffins when specifically asked for.
When asking ( on my short break) for a hom & Swiss , mustard mayo sandwich only to find out in the lunch room I got a mustard and mayo sandwich , no ham,no Swiss.
This is an ongoing ivial for a few years now. It is not an understaffing issue, most of your stores are more than fully staffed, and it is not just one store.

It is attention to details from the person on cash to the person who prepares the order. *** Canadas flagship franchise is better than this and was better than this.

With all that there is to be concerned with in the world, this is trivial and should not be an issue, but it is frustrating , soI wanted to bring it to your attention. Thanks for listening

Dear Tim Hortons Corporate Team, I am writing to formally bring to your attention a serious issue I experienced while working at Tim Hortons in Saudi Arabia. I believe this matter requires your urgent review, as it reflects negatively on the company’s international reputation and treatment of its employees.

On September 30th, 2025, around 2:25 pm, I was called into a meeting with the Human Resources department of Tim Hortons KSA at my workplace in Saudi Arabia. During this meeting, I was intimidated, pressured, and unfairly blamed for an issue without being shown any proper evidence. I was also forced to make a confession under pressure and discriminated against for wearing an abaya, which left me deeply traumatized. As a foreign woman working in Saudi Arabia, I already face significant challenges, and I expected fair treatment and respect under Tim Hortons' values.

Unfortunately, the actions of HR in this case violated both professional standards and basic employee rights. I am requesting the following: 1. That this incident be formally reviewed by your office. 2.

That steps be taken to ensure employees, especially foreign workers, are not intimidated, coerced, or forced to make false confessions. 3. That my case be taken seriously and investigated with fairness. I am willing to provide further details, including dates, documents, and the branch where this occurred, upon your request.

Thank you for your time and attention to this matter.

I trust that Tim Hortons Canada upholds its responsibility to protect employees across its international franchises. Sincerely,
Chiara Martinez
+966500****76

Been a customer from the beginning.

Service complaints:

Marked coffees lids put on wrong drinks, resulting in me giving the person wrong drink.

Heating muffins when not asked for.

Not putting butter on muffins when asked for.

Ordered ham & swiss with mustard and mayo my short lunch break , I got a sandwich with mustard and may, no ham,no swiss.

This type of thing has happened in a number of stores.

There is always a lot of staff, so it is a lack of attention to detail.

In a world with a lot of issues, I shouldnt have to bring this to your attention because it shouldnt be an issue, but it is.

*** is Canadas flagship franchises and can do better.

Sorry for bring up the tribal but I thought it might help if you where informed.

This is what happens when you replace Canadian workers with people who make a mockery out of us.

This morning, I went to the Tim Hortons I usually visit the one where I see the same familiar faces every day, and where I always get my iced coffee made properly by staff who care. I even tip them because they consistently do a great job.

But today, none of those women were there. Instead, a new team was working, and the difference was immediately obvious. My coffee wasnt stirred, wasnt made right, and tasted completely off. So I went to another Tim Hortons, where I kindly asked the staff to double-stir my drink.

Not only was I misunderstood, but I was handed a cup with stagnant cream floating on top and syrup stuck to the bottom completely untouched.

What makes this even more upsetting is that I used to work at Tim Hortons myself. I, along with others, was let go and replaced not because we didnt do our jobs, but because the company was hiring newcomers who could be subsidized through government programs. These new workers often claim to serve with love and care as they should but in reality, many of them dont listen, dont take the time to make things right, and regularly hand over drinks that are the complete opposite of what was ordered. The quality has dropped dramatically.

And now, on top of all that, customers are being charged extra for cup lids, and iced drinks are being handed out without proper food-safe covering. It feels like Tim Hortons has completely lost the care, pride, and community connection it once had and a lot of loyal Canadians are walking away because of it.