Tim Hortons
Reviews and Complaints
Odrer wrong location
we ordered our food in wrong location pickup. can you remove that odrer from1595 warden avenue but we are at Finch ave.
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Verified ReviewerLoaded Box Suggestions
I have tried the loaded box twice and I like it. The only problem is the chipolte is not good, but when ordering delivery there isn't any option to not add that sauce.
I think it would be a good idea to offer this as a lunch/dinner item. I would buy it in the afternoon.
Gail
User's recommendation: Try it with the sauce first. If you do not like it, then when buying in the restaurant then ask them to leave it off.
Using Tim Hortons app gives you some benetits, but they are not always honoured.
not honoring deals because it is the wrong time of the day. They should write in the offer between what time it can be ordered.
This is the third time I could not get a deal because I was either too early or too late.
this *** me off. I was able to order the same product denied to me on a different day at the same time, but that was not at a deal price.
User's recommendation: Ask for the manager next time they refuse to honour a deal from the app.
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Verified ReviewerNot really Pissed off, just concerned...
I Wish for the People that work within Customer Service in General should be a little more respectable in confronting! The other Side of the Counter, technically we r all Customers...
Complaint
Order was wrong was on highway couldn't get off till go back or would have gone back so I called instead
User's recommendation: Check orders
Saint Thomas, Ontario
There is little and sometimes no WiFi at any Tim Hortons in St. Thomas. I have called twice with no response to my problem. Wifi signal too weak. Tim Hortons are all owned in St. Thomas by two peopler
My rewards card will not open at any Tim Hortons. I need to talk to someone please.ut works perfectly at home and WIFI will not work at Tim Hortons
User's recommendation: If you use WiFi don’t go there. I’ve tried to deal with this problem and can’t use my points for offers. I would like a meeting with the owners or an area rep. I have lost about 300 points and can’t use my offers
Edmonton, Alberta
Lost my points. Need you to restore my points
Account locked. Account Locked.
Account Locked. Please Open. please Open.
Account locked. Please open.
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Verified ReviewerRefund
I havent received my refund yet. It would be nice to get my refund right away . As fast as they are taking my payment
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Verified ReviewerNo one to talk to
Placed online order. Store location was closed.
Wasn't able to get coffee as store was closed. Then tried calling yesterday and today.
No reply. Need to contact someone to get refund
Preferred solution: Full refund
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Verified ReviewerCustomer Service
At Tim Hortons, location 389 Great Northern Rd, Sault Ste. Marie, I paid for a soup via a mobile order.
They didn't have any soup and they will not refund me.
On top of that, Supervisor Maninder looks at me and tells me she's going on her break now. The customer service is absolutely horrible, and there's zero resolution at this location.
User's recommendation: Do not place mobile orders or deal with this horrible supervisor
Edmonton, Alberta
Lost my points. Need you to restore my points
Can't log in. Cant use my rewards card.
Cant open offers. My points lost. I am begging from 2 month to restore my account. Other wise every thing is okay.
The weather and people in Calgary are good. My family is little upset by seeing my frustrations.
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Verified ReviewerI have Redeem my Tim Hortons rewards , for the points of over 29000 Thousands
It's hard to describe. The staff that spoke with me and forwarded my complaint are very knowledgeable and professional.
However, I have gotten my situation resolved.
The manager at the Tim Hortons franchise at HWY7 and 9th Line is a very caring person and is aware of the situation. I was told that the situation will be taken care of, but I haven't gotten a response regarding my rewards points that I am claiming.
Preferred solution: I have redeemed my points of over 28000 around one month ago and is waiting for my rewards on my email of which Tim Hortons already have.
Lost my Tim Hortons app when rule up the rim was on could not participate until after it was done
While roll up, the rim was on lost the app to my phone for Tim Hortons. Did not get it back until rollup was over.
Lost out on some roll ups. Im sure.
User's recommendation: Don’t have any do not know how this happened, but hope it doesn’t happen next year
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Verified ReviewerRidiculous service
I ordered 3 items, a vanilla donut, a farmers wrap and orange pekoe tea with milk, I complained that I waited 10 minutes after placing my order, I live 25 minutes away, after about 7-8 minutes I reach for my tea and its green tea and the donut is some chocolate one
User's recommendation: Go to McDonalds
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Verified ReviewerWhy is it I always get the short end of the stick with this store an it’s the only one close to me to
Didnt get my roll up the rim cup twice now once last week an just about an hour ago but got it in between them orders
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