I am absolutely disgusted by the customer service, the product service is a joke and I must say something now !!! I have been a loyal coffee drinker to this company for over 15 yrs, over the last 2 years I have seen customer service and product service go down the tubes.
I now have thier staff telling me to go somewhere else instead of resolving the very simple issues. I see the so called managers and supervisors get into customers faces ,whatever happened to good consumer service. all of the issues I mentioned is getting coffee that doesn't taste like coffee, I don't get my sugar or cream in the right amounts.
Staff is racing to sell more stuff yet they cant serve a decent the way I oredered it coffee. It is terrible
Product or Service Mentioned: Tim Hortons Customer Care.
Reason of review: Poor customer service.